Frequently asked questions

Using BeWelcome (other questions)

I have found a dead link, a weird profile or another problem on the website. What should I do?

Please contact us, tell us the problem and we will try to find a solution. If there is an error message, please copy that into the bug report. Thanks for helping us!

I found a profile that does not comply to the rules and the values of the site (e.g. there is a link to a pornographic website). Can you remove this?

Please send an abuse report through the contact us form or by e-mail to safety [at] bewelcome [dot] org and tell us the username of that member. We will contact the concerned member, and tell him/her to change his/her profile (delete that link). Links to pornographic web sites are often entered by a malware program running on the infected person’s computer. Whenever that person fills in a form on the internet and there is a field to enter a URL, this program enters the link automatically – so it’s not necessarily an abuse from that member. We will, however, keep an eye on them.

I have lost my username or password. What can I do?

If you forget your username, don't worry: you can also log in using your email address.

If you forget your password, you can reset it using this link: https://www.bewelcome.org/resetpassword. A message with a reset link will then be sent to your email address. By clicking the link you will be able to change your password.

If BeWelcome is opensource, where can I find the code?

The software operating the BeWelcome site is called Rox. The source code is available on Github: please have a look if you’d like to contribute.