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Ombudsperson

In case of conflicts between members or with volunteers BeWelcome has created the "position" of an Ombudsman / Ombudsperson.

Tasks

  • Mediation between disputed parties (members vs. teams or Board of Directors)
  • Moderation of conflicts within the teams incl. Board of Directors
  • Moderation of conflicts between different teams (or between teams and Board of Directors)
  • Make suggestions for changing policies and procedures
  • Taking care of the documentation of the "role" of the Ombudsperson

Official status

  • Non-official legal status as official status are only General Assembly and Board of Directors

Rights

  • If technically possible, the Ombudsperson should be a reading member of the moderation group

Installation

  • At every General Assembly the BeVolunteer members can approve or disapprove his/her position as long as the person shows interest for another period. Everybody is welcome to present him-/herself as candidate and should be included in the poll

Documentation

  • Documentation is needed on the position of the Ombudsperson, in all aspects of this position: rights, processes, tasks, etc.

Other

  • The Ombudsperson will need an own e-mail address or forwarder

Requirements

  • Preferably a member of BeVolunteer
  • Diplomatic
  • Not directly involved in Board of Directors / Moderation Team / Safety Team
  • Non-Disclosure Agreement filed
  • Sufficient level of English

Board of Directors' decision from March 2015

  • Here you can find the thoughts of the Board of Directors about the installation of an Ombudsperson

Contact

  • If you are involved in any conflicts that are not safety relevant (in these cases you should contact the safety team) feel free to contact the Ombudsperson. Currently this is pietshah
Ombudsperson