I've been answering messages for some time, and i'm slowly getting used to the interface. It's very easy, and i can usually deal with messages in french or german using some online tranlator as well.
One thing i wanted to remark is some messages get too much time to be replied, like there's a user who asked a user name change 15 days ago, and havent been replied yet. I would like to answer him but i cant' solve his problems since i dont have the proper rights to make that technical change. Is there some volunteer there with the proper rights/skills able to help ? I know it's not a matter of life or dead, but this user has been 2 weeks without someone adresing his problem. If I was in his place I would wonder if anyone is really behind that contact form.