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updating profile

posted 2011/02/16 08:40    Visibility: World by windsun
last edited on 2011/09/03 09:57 by windsun


I cant update my profile, I cant upload a pic, add a language or anything.

Every time I try I get the same error message about my address, that is there and is right.

I wrote to the support but not even an answer from them. I just wrote again today. I am starting to wonder if there is anyone around, I mean is about a week when I sent my first message and not even an acknoledgment that they did received my message.

Can anyone help thanks 

posted 2011/02/16 09:16    Visibility: World by crumbking
last edited on 2011/09/03 09:57 by crumbking


Hey

I would like to help but have not the relevant rights.

I asked for help within this team:

http://www.bewelcome.org/groups/79

 

BTW: What is the error message?

 

posted 2011/02/16 18:22    Visibility: World


the error message it say my address is wrong as I said

posted 2011/02/17 21:57    Visibility: World


Maybe it will work if you try another address?

posted 2011/02/20 10:57    Visibility: World by jeanyves
last edited on 2011/09/03 09:57 by jeanyves


@windsun I think I found a bug inside the data with your zip file.

 I believe I succeed to fix it.

I will subscribe to this thread then I will be able to react more quicly

Could you try to update your adress by now and report it if the problem has been solved ?

It should work.

Thanks to Mahouni and Crumking for their  alertness

posted 2011/02/21 00:52    Visibility: World by windsun
last edited on 2011/09/03 09:57 by windsun


yeah it worked! thank so much :)

ps

I didnt had to update my address as there was nothing wrong with it, I was able finally to upload my pic and this time it didnt said that my address was wrong but it did its work and got my pic on  without saying again that my address was wrong.

Thanks for your time 

posted 2011/02/25 08:18    Visibility: World by lookingup
last edited on 2011/09/03 09:57 by lookingup


I have the same problem. For example: when I update my profile, I get this error: "Ooops, an error occured! There seems to be a problem with the address you put. Please check again!"

No changes are saved.

Also, when I add a new language and save my changes, I get the address-error and a "Call stack" table with the following title: "Notice: Undefined property: stdClass::$Name in /home/bwrox/www.bewelcome.org/build/members/templates/editprofile_form.php on line 77"

posted 2011/02/25 13:38    Visibility: World by jeanyves
last edited on 2011/09/03 09:57 by jeanyves


Hello Looking Up

I just fixed the problem  in the database (for you and also for 167 other members)..

You should be able to update your profile now

posted 2011/02/25 15:40    Visibility: World


ok, it works now :) thank you very much!

posted 2011/08/28 22:18    Visibility: World by James_Oder_Dave
last edited on 2011/09/03 09:57 by James_Oder_Dave


I seem to be having the same problem as the previous posts.

 

So it seems like though you can fix the problem for x number of users in the database that the route cause of the problem is still present in the sites code.

 

Could someone have a look into giving my profile a temporary fix and then have a look at the code and see if the actual problem can be figured out and fixed?

- James

posted 2011/09/05 15:37    Visibility: World


Anybody?

posted 2011/09/05 15:47    Visibility: World by jeanyves
last edited on 2011/09/06 18:40 by jeanyves


@James I think it should just be fixed for you.

Really this bug is a pain, I think I could fix it, but it I have no time for now

posted 2011/10/09 17:14    Visibility: World by Pufferfish
last edited on 2011/10/10 21:01 by Pufferfish


Hi,

i have the same problem with updating my profile.
Jeancould you please have a look.

Thanks 
a lot.

Gianni

posted 2011/10/10 19:20    Visibility: World by jeanyves
last edited on 2011/10/10 21:42 by jeanyves


I agree about the priority of this one

If I can repair the data problem, unfortunately I havent yet found the how to reproduce the initial problem which is something with the update of the Zip

May be the origin of this problem has something to do with this ticket 1419

posted 2011/11/24 11:09    Visibility: World


same problem here,

 

please fix my file, too.

 

thank you.

posted 2011/11/24 21:55    Visibility: World by mahouni200000
last edited on 2011/11/26 04:08 by mahouni200000


James_Oder_Dave: "It's one of the first experiences a lot of new joiners have at BW and it looks very poor and unprofessional. "

Edit:BeWelcome IS poor and unprofessional but And if malfunctions like this aren't fixed within a few days one should be worried, if BeWelcome really is a secure website and is able to reliably manage members data.

We better would stop to require sensitive private data for the sign up.

Why not make the address field optional. That would fix this problem easily.

 

 

 

posted 2011/11/25 07:51    Visibility: World


hey guys 

i have the same problem ,stating 'address error'. :(

could someone help me out plzz ? 

I have already posted a new thread on this forum.

Thnx .. :)

 

posted 2011/11/25 13:08    Visibility: World


ricky could you send me your address in a private message I would like to reproduce it.

thx

crumbking

posted 2011/11/28 20:06    Visibility: World


I too have this exact issue.  I e-mailed the support but have not yet heard back.  Any help is appreciated, as this is stopping me from using my account as I would like to.

posted 2011/11/28 23:09    Visibility: World


I tried to reproduce that error and got the following:

Zip field has any value (number or text) --> no error, everything gets updated correctly and there is a message "Your profile was successfuly updated".

 

However, when the Zip field is left empty --> only then i got an error and edits aren't possible. The message I got is "Ooops, an error occured!
There seems to be a problem with the address you put. Please check again!"

And there is a second error message, in "contact information" at the wrong position (at field 'Street / House Number' instead of  field 'Zip'): "There seems to be a problem with the address you put. Please check again!"

 

I wonder if the recently reported issues got the same error message?

Or did you get the "Call stack" with "Notice: Undefined property: stdClass::$Name in /home/bwrox/www.bewelcome.org/build/members/templates/editprofile_form.php on line 77" .  That seems to be a different bug.

 

posted 2011/11/29 07:57    Visibility: World


ok, i just realised the usibility implication of this and it will be fixed with the next release: keep an eye on http://trac.bewelcome.org/ticket/1555 to follow the progress :)

posted 2011/11/29 12:53    Visibility: World by gk3coloursred
last edited on 2011/11/29 14:00 by gk3coloursred


Ah, thanks for clearing that up.  We do not use ZIP codes in Ireland, so never put one in.

 

EDIT:  Every time I update my information I need to re-enter the ZIP code as it does not seem to store it.

posted 2011/12/23 08:55    Visibility: World


hi gk3coloursred,

most issues related to updating have been resolved with monday's release, but i assume your problem persists? there is a ticket for the next release that covers this now: http://trac.bewelcome.org/ticket/1565

posted 2012/01/29 12:11    Visibility: World


Hey everybody!

I cannot update the Profile Summary field on my profile!

I try changing the text, saving, it says that profile was succesfully updated but the Profile Summary text reverses back to normal.

Any ideas?

Nikolas

posted 2012/01/29 12:25    Visibility: World


@nikolas could you test with just adding one character and see if the same happens?

posted 2012/01/29 12:29    Visibility: World


Maybe it could be because you have your profile in english and french? Have you tried to switch between the languages? (upper right corner in your profile)

posted 2012/01/31 17:31    Visibility: World


@planetcruiser, matthias : I tried changing it at the french translation (which I don't understand why it was there in the first place, since I don't remember doing that) and it worked, but in the English translation it didn't. Now, I deleted the french translation and it's still not working in the English one.

posted 2012/02/01 15:13    Visibility: World


Dear nikolas,

tried to reproduce that. But works for me. Could you tell us what you tried to add or changed (I mean what text did you enter?)

greetings

crumbking

posted 2012/02/06 13:26    Visibility: World


Hey guys, everything seems to be working fine on my profile, except pictures! I can't upload any or change my profile pic. No error message for me, just nothing hapenning. Am I doing something wrong?

posted 2012/08/04 17:21    Visibility: World


Hi,

Help !

I'm new on BW. I have a similar problem. Except that I don't get error message.

I wrote quickly my profil when I suscribed. Then I updated it day by day,  and yesterday I realized that when I'm on my own profile page without to be connected on BW, I have the first version of my profile, not updated at all.

But when I was connected I had the updated version. So I looked in "my preferences" found nothing, but I choose to have "french" as "default language". Then I  lost, everything, even when I was connected I had only the first version of my profil.

Then I asked God to be nice with me, I changed again my setting to english as default language. It worked ! But without to be connected I still have the first version.

But I'm sure that my picture can be updated.

 

Just to be sure that every BWers can read only the old version, could someone please tell me if it's possible to read these sentences (with available links) at the bigining of my summary ?

check on my calendar to know when I'm available to host

I just run away of CorpSurfing. I have been active during 1 year. I hosted as offten I could, I didn't really surf, but I loved orgenize activities and join people during meeting. my CS album. I'm LeaGrannyCouch on the two website.

 

and at the end :

About my place :
Where ? coming soon
Who ?
What ? coming soon


And can someone tell me if there is a way to update succefully my profile ?


Thank you !

posted 2012/08/06 00:18    Visibility: World


@ LeaGrannyCouch: yes, the sentence (and the links) are visibile in the English version of your profile, but not in the French one.

I'm not 100% sure if I get what your problem is, but it could be that you first filled the profile in English and then you added a French version. It took me a while to figure out that the "Add language" scroll down menu is used for offering to the readers the chance to read your profile in different languages.

 

posted 2012/08/06 18:14    Visibility: World


@Railslide ! Thank you so much !

I copy/pasted all my informations, erase my profile in french and in english, delete the both, and paste in a new one all my informations. It seems working. Ihave the same informations when I'm connected or disconnected on BW.